Cancellation Policy | Acorn Hill Resort

Re-booking, Deposit, and Cancellation Policy for Spring, Summer, and Fall Bookings

Thank you for choosing Acorn Hill & Brindley’s Harbor. We strive to provide you with a memorable experience and exceptional service. To ensure clarity and transparency, please find our cancellation policy outlined below:

Re-booking Guarantee:

All guests can secure their same cabin starting the same day the following year, guaranteed for 30 days from their arrival date this year.
Guests are encouraged to coordinate with us for potential rescheduling to accommodate unforeseen circumstances.

Reservation Deposit:

Within those 30 days, a 20% deposit is required to confirm and hold your reservation. The remaining 20%, totaling 40%, must be paid before January 1st.

Cancellation Refund:

Rebooking guests or new guest bookings made before January 1st will receive a full deposit refund if they cancel their reservation before January 1st.

Cancellation After January 1st:

If a guest cancels their reservation after January 1st and we are able to fill the total stay for the full price, the guest will receive their deposit back minus a $50 cancellation fee.

Unfilled Reservation:

In the event that we cannot fill the canceled reservation time, the full deposit will be retained to compensate the resort for the lost revenue.

Less than 30 Days' Cancellation Notice:

Cancellation with less than 30 days notice will result in full payment of the total reservation unless we are able to fill the total stay for the full price.

Communication:

It is crucial to promptly communicate any changes or cancellations to ensure the best possible outcome for all parties involved.

By booking at Acorn Hill or Brindley’s Harbor Resorts, you acknowledge and agree to abide by the terms of this cancellation policy. We appreciate your understanding and cooperation.

If you have any questions or need further clarification, please get in touch with us. We look forward to providing you with an unforgettable winter experience.

Thank you for choosing Acorn Hill & Brindley’s Harbor Resorts, a Walter Family resort

Winter Sleeper House Rental, Day House Rental, “Ice Fishing Getaway,“ and/or “Ice Fishing Adventure”- Cancellation Policy

Thank you for choosing our Winter Sleeper House Rental, Day House Rental, and/or Guided Fishing Trips. We strive to provide you with a memorable experience and exceptional service. To ensure clarity and transparency, please find our cancellation policy outlined below:

Booking and Deposit:
- A 50% deposit is required at the time of booking to secure your reservation for all Cabins, Sleeper Houses, Day Houses, and Guided Fishing Packages.
- The remaining balance is due upon arrival.
- *Ice Fishing Adventure* Due to limited guided fishing space, full payment will be charged for all guided fishing packages reserved at the time of booking. (i.e., if you reserve ten spots for guiding fishing at the time of booking and only eight people show up to fish, the full payment of ten people is still required).

Cancellation by Guests:
- Full payment is required for cancellations made within one week of the start of your booking.
- Deposit refunds will only be provided if we are able to rebook the same rental at the same time and the same rate.
- Note: We prioritize the Sleeper House Rentals, Day House Rentals, and Guided Fishing Trips Guests over the public ice road. That said, even though we have to close the public ice road occasionally, the ice is still safe for our other guests.

Cancellation by Resort:
- In the event that the resort needs to cancel the trip due to unsafe ice conditions or unforeseen circumstances, a full refund will be issued.
- Every effort will be made to notify guests in advance of cancellations, and alternative arrangements may be offered.

Rebooking:
- All guests have the same reservation starting on the same day the following year, guaranteed for 30 days from their arrival date this year.
- Guests are encouraged to coordinate with us for potential rescheduling to accommodate unforeseen circumstances.
- All rebooking guests have until September 1st to cancel for a full refund.
- If any rebooking guest cancels their reservation after September 1st, a deposit refund will only be provided if we are able to rebook the same rental at the same time and the same rate.

Communication:
- It is crucial to promptly communicate any changes or cancellations to ensure the best possible outcome for all parties involved.

By booking a Winter Sleeper House Rental, Day House Rental, “Ice Fishing Getaway,“ and/or “Ice Fishing Adventure,” you acknowledge and agree to abide by the terms of this cancellation policy. We appreciate your understanding and cooperation.

If you have any questions or need further clarification, please get in touch with us. We look forward to providing you with an unforgettable winter experience.

Thank you for choosing Acorn Hill & Brindley’s Harbor Resorts, a Walter Family resort